Handling difficult claims isn’t just about understanding insurance—it’s about understanding people.
In this clip Andrew Neary and claims expert Clayton Matthews discuss one of the most overlooked skills great insurance brokers possess: the ability to tell the story behind a claim.
When clients are frustrated, adjusters are overloaded, and expectations don’t align, the brokers who create the best outcomes know how to bridge the communication gap. They advocate for their clients, set realistic expectations, and help everyone involved understand the full picture.
If you’re an insurance producer, agency leader, or claims professional, this short conversation offers practical insights you can immediately apply to improve client relationships and navigate difficult claims more effectively.
Have you ever had a claim that came down to communication rather than coverage?
Resources:
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- Connect with me on LinkedIn: linkedin.com/in/andyneary/
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- Connect with me on Instagram: instagram.com/andy_neary/
Business is no longer about who you know. Business is about who knows you. In a noisy industry like we’re in gang, you got to get people to know who you are.